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that was my 2 year old typing. My kids love to type, I think that’s all they see me do… Now, where was I?
My friend and fellow sysadmin Mary posted that she wanted to get ITIL training and I offered to study it with her.
I love all things ITIL ITSM because of the promise of a trusted system. It’s something your techs can use to demonstrate their value as it relates to the business function and IT resources required. IT still has to prove it’s value, worthy of investment and R&D, or risk irrelevancy I’ll get off my soapbox now. Mary and I got together for coffee and challah bread french toast, and studied 5 chapters. The material was a bit wordy, but better than other technical training I’ve done. We did well on the quizzes – yeah!
Some resources for you:
ITSM podcast https://itunes.apple.com/us/podcast/itsm-weekly-podcast-podcast/id359068006
I’m still searching for the mug that says “ITIL end in tears”.
twitter.com/theitskeptic
twitter.com/hazyitsm
